34SP.com -> Urgent attention required for YOURDOMAIN

 
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imknight
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Joined: 16 Mar 2001
Posts: 3627
Location: Stroud,Gloucestershire

PostPosted: Sat Jan 05, 2008 10:12 am    Post subject: 34SP.com -> Urgent attention required for YOURDOMAIN Reply with quote
A number of users over the past week may have received an email from us with the subject as listed above.

These emails are going out to users that we believe have 'unused' email accounts setup on there accounts with a large number of emails in them that have not been opened/read etc.

This email lists the mailbox that has the issue:
Quote:

This email concerns your DOMAIN.COM domain hosted on the SERVER.34sp.com
server. This domain has a mailbox (MAILNAME), that we believe you no longer
..


The mail address from this example that has the issue would be:
MAILNAME@DOMAIN.COM

This is the mailname that has all the stored unread email on it.

A lot of the time this is a default catchall account that used to be setup for collecting emails and you dont really want - if this is the case please follow the steps below to fully delete this mailbox and to stop it building up again:

Login to SERVER.34sp.com/siteadmin (as listed in the email - if you are on a spam server remember to login using your DOMAIN name and not your USERNAME)
Once logged in if you are on a Plesk 8 server click the 'Home' link at top right

Now click your domain name in center of screen (if you are on a spam server you do not need to do this step)

You will now see a MAIL icon in center screen, click this.

Firstly you will see the mailbox name that is mentioned in the email - if you put a tick in at the end of this row and then click the Remove link this will fully remove the mailname and all stored emails from the server.

To stop this building up again (or creating unnecessary bounces due to the mailname no longer existing) you need to go into the Preferences section and set the 'non-existant' email settings to 'REJECT' - this will now only deliver email to named mailboxes on your account.

In this section please DO NOT use bounce - use of bounce can end up with your domain getting blacklisted for spamming which you dont want.
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