Outlook (Mac) unable to log in, forgets password

 
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vroommedia
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Joined: 03 Apr 2014
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PostPosted: Sun Mar 15, 2015 5:49 pm    Post subject: Outlook (Mac) unable to log in, forgets password Reply with quote
Hi there.

My client is going nuts about a problem he's having with Outlook on the Mac - and I have set up a test account and have the same problem and cannot seem to fix it.

I have a pro hosting account for him and the email account is set up as IMAP.
(I also have the account running on another machine with identical settings but in Mac Mail app and it works perfectly).

It appears that after waking from sleep Outlook always forgets the password - it puts up a warning that the login is incorrect (it is not) and if you log in again all is fine - but it happens every time.

Here's a basic snapshot of the settings:

http://i233.photobucket.com/albums/ee117/batifans/_personal/c1_zpswzebedta.png~original

I found in this Apple thread some people found a fix with the "App Nap" checkbox on the 'Get Info' panel for Outlook, but it did not work for me or the client.
https://discussions.apple.com/thread/5526970

I also ran Keychain First Aid which DID seem to find an issue:
http://i233.photobucket.com/albums/ee117/batifans/_personal/c2_zpsji5zotuh.png~original
Though sadly this does not seem to have worked either (BTW yes, I quit apps, reboot etc after each new setting/test fix).
Interestingly the Keychain First Aid wording refers to 'unspecified value for port attribute' - though I have no idea what that could be referring to as ports seem to be set up in the preferences.

If anybody has any ideas or surefire fixes I (and my client) would be extrmely grateful!

Cheers
Gareth
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