What happens when you cannot access VPS?

 
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Coronach
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34SP Newbie


Joined: 23 Jan 2006
Posts: 2

PostPosted: Tue Jan 19, 2016 2:10 pm    Post subject: What happens when you cannot access VPS? Reply with quote
Just called support to say all my sites are down, cannot login to Plesk, cannot access via SSH/Telnet. Usual reply, we can use your monthly 15 mins etc.

If I cannot access the server at all, I clearly cannot sort out the problem myself. I hadn't accessed the server today before the problem and all sites were okay until 13:20.

Oddly, my email account at Which is also down, which means I cannot get an update from you via email either.

Any suggestions?
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